Patient Experience Specialist - OBGYN

The South Bend Clinic; South Bend (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement $5,250/year

401(k) match

Volunteer leave 40 hours

Job summary

The South Bend Clinic is seeking a friendly, detail-oriented Medical Receptionist to greet patients, schedule appointments, and manage billing tasks in the OBGYN department at 211 N Eddy Street, South Bend, IN 46617. This on-site role supports a physician-led team focused on patient-centered care.

Hours are Monday–Thursday 8:00 am–5:00 pm and Friday 8:00 am–12:00 pm. Benefits include comprehensive health coverage, 401(k) matching, tuition reimbursement, and paid time off.

Qualifications

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Registers patients, schedules appointments, and posts charges.
• Directs calls to appropriate staff or service areas with minimal transfers.
• Maintains thorough, objective documentation following legal guidelines.
• Schedules, reschedules, cancels, and confirms patient appointments per department protocols.
• Adheres to HIPAA guidelines and clinic policies.

Skills

Customer service

Phone etiquette

Multitasking

Team player

Professional communication

Education

High school diploma or equivalent

Tools

Computer systems

Phone system

Job description

The South Bend Clinic is seeking a friendly, detail-oriented Medical Receptionist to greet patients, schedule appointments, and manage billing tasks in the OBGYN department at 211 N Eddy Street, South Bend, IN 46617. This on-site role supports a physician-led team focused on patient-centered care.

Hours are Monday–Thursday 8:00 am–5:00 pm and Friday 8:00 am–12:00 pm. Benefits include comprehensive health coverage, 401(k) matching, tuition reimbursement, and paid time off.