OBGYN Front Desk & Patient Care Specialist

Hackensack Meridian Health; Eatontown (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a friendly Medical Office Specialist to join our outpatient team. You will handle front desk functions, check-in/check-out, collect copayments, verify insurance, and ensure patient records are accurate in the EMR system. Travel to other locations may be required, and you will support scheduling and communication across the clinic.

We value confidentiality, customer service excellence, and teamwork. A high school diploma is required; EMR experience is preferred.

Qualifications

• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
• Manages patient check-in/check-out process, collects copayments, verifies eligibility, and handles paperwork.
• Ensures referrals are obtained and EMR demographics are accurately entered.
• Supports the EMR system for scheduling, cancellations, and error reconciliation to optimize provider scheduling.
• Receives and directs communications (EMR, phone, email, RightFax) and escalates issues appropriately.
• Reviews and distributes daily mail and prepares documents and files reports as necessary.
• Maintains patient confidentiality and prioritizes tasks to support high-quality care.
• Reconciles payments and covers daily cash/deposits; supports front-end operations.
• Travel may be required to provide coverage at other locations.
• Other duties and/or projects as assigned.

Skills

Customer service

Multitasking

Time management

Travel readiness

Reliable transportation

Computer skills

Written and verbal communication

Education

High School diploma / GED

Associates Degree

EMR/EHR experience

Clerical training

Job description

Hackensack Meridian Health seeks a friendly Medical Office Specialist to join our outpatient team. You will handle front desk functions, check-in/check-out, collect copayments, verify insurance, and ensure patient records are accurate in the EMR system. Travel to other locations may be required, and you will support scheduling and communication across the clinic.

We value confidentiality, customer service excellence, and teamwork. A high school diploma is required; EMR experience is preferred.