OB/GYN Patient Services Specialist | Day Shift Front Desk

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 34,000 - 51,000; Full time

Job summary

Overlake Medical Center and Clinics in Bellevue seeks a Patient Services Representative to join the OB/GYN team. This role provides front office support, handles patient check-in, and coordinates communications among staff, patients, and providers.

You will manage records via Epic, perform clerical and scheduling tasks, and contribute to a welcoming, efficient patient experience. Requirements include a high school diploma or GED and strong customer service skills; the schedule is full-time,

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system; perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Stress management

Multi-tasking

Organization

Attention to detail

Typing speed

Education

High school diploma or GED

Job description

Overlake Medical Center and Clinics in Bellevue seeks a Patient Services Representative to join the OB/GYN team. This role provides front office support, handles patient check-in, and coordinates communications among staff, patients, and providers.

You will manage records via Epic, perform clerical and scheduling tasks, and contribute to a welcoming, efficient patient experience. Requirements include a high school diploma or GED and strong customer service skills; the schedule is full-time,