OB/GYN Patient Services Coordinator — Front Desk & Billing

Novant Health; Salisbury (NC); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision from day 1

Tuition assistance

Predictable schedule

Paid time off & parental leave

Retirement savings with company match

Well-being resources

Job summary

Novant Health seeks an organized medical office clerk to provide front desk registration, verify demographics, collect copays, and manage patient flow. You will support scheduling, reverification, and revenue cycle activities, including charge reviews and denial corrections, while delivering excellent customer service in a collaborative clinic setting.

The role requires at least 1 year of clerical experience in a medical office, proficiency with EPIC systems, and the ability to maintain

Qualifications

• 1 year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication; ability to work with changing priorities; strong organizational and problem-solving skills.
• Ability to maintain confidentiality and work well in a team.
• High level of professionalism and customer service.

Responsibilities

• Welcomes patients, verifies demographics and insurance, collects copays, and updates signatures.
• Manages scheduling, check-in, check-out, and follow-up appointments; reverification and cash posting.
• Performs revenue cycle tasks: charge review, denial correction, and help resolve billing issues with providers and staff.
• Provides clerical support: answering phones, routing messages, filing, and general office duties.

Skills

EPIC knowledge

Medical office software

Verbal communication

Organization

Confidentiality

Teamwork

Education

High School Diploma or GED

Tools

EPIC software

Job description

Novant Health seeks an organized medical office clerk to provide front desk registration, verify demographics, collect copays, and manage patient flow. You will support scheduling, reverification, and revenue cycle activities, including charge reviews and denial corrections, while delivering excellent customer service in a collaborative clinic setting.

The role requires at least 1 year of clerical experience in a medical office, proficiency with EPIC systems, and the ability to maintain