OB/GYN Front Office Coordinator – Patient Experience

Together Women's Health; Rochester (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Together Women’s Health is expanding with a new location opening in January in Rochester Hills. We are seeking a highly organized Front Office Coordinator to be the first point of contact for patients and support efficient clinical operations.

Training is planned to begin in mid-December in preparation for the opening. The ideal candidate will have 2+ years of medical front office experience, EMR familiarity (Athena a plus), and strong patient service skills to ensure a warm, confidential, and

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere.
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy.
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits.
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR.
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness.
• Ensure all check-in and check-out processes are completed correctly and timely; collaborate with medical assistants, billing, and clinical staff.
• Maintain patient confidentiality and comply with HIPAA and company policies.
• Assist in training new front desk team members and serve as a point of contact for front desk support.
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or upscale issues to the appropriate person when needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Athena EMR

Microsoft Office

Job description

Together Women’s Health is expanding with a new location opening in January in Rochester Hills. We are seeking a highly organized Front Office Coordinator to be the first point of contact for patients and support efficient clinical operations.

Training is planned to begin in mid-December in preparation for the opening. The ideal candidate will have 2+ years of medical front office experience, EMR familiarity (Athena a plus), and strong patient service skills to ensure a warm, confidential, and