Front Office Coordinator

Socket.dev; Rochester (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Socket.dev invites applications for a Front Office Coordinator at our upcoming Michigan location. You will be the first point of contact for patients, shaping a welcoming, professional front desk experience in a fast-paced OB/GYN clinic.

The role requires strong communication, multitasking, and HIPAA compliance, with training beginning in mid-December and the new site opening in January. Ideal candidates have 2+ years of front desk medical office experience and proficiency with EMR systems.

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.
• Proactive approach to problem-solving and workflow improvement.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or elevate issues to the appropriate person when needed
• Other job duties may be assigned

Skills

Customer service

Organizational skills

Multitasking

Communication

HIPAA compliance

Team collaboration

Punctuality

Detail-oriented

Problem solving

Tools

Athena EMR

Microsoft Office

Job description

Overview

COMING SOON — NEW LOCATION OPENINGAnticipated Training Start: Mid-DecemberNew Location Opening: JanuaryWe’re currently accepting applications for an upcoming position at our new location opening in January. Selected candidates are expected to begin training in mid-December in preparation for the new location’s opening.We’re sharing this opportunity early to begin connecting with qualified candidates and build our team ahead of opening day.Please review the full job posting below for position details, qualifications, and application information.

We are seeking a highly organized, professional, and friendly Front Office Coordinator to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or elevate issues to the appropriate person when needed
• Other job duties may be assigned

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement