Front Office Coordinator — New Clinic Opening

Socket.dev; Rochester (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Socket.dev invites applications for a Front Office Coordinator at our upcoming Michigan location. You will be the first point of contact for patients, shaping a welcoming, professional front desk experience in a fast-paced OB/GYN clinic.

The role requires strong communication, multitasking, and HIPAA compliance, with training beginning in mid-December and the new site opening in January. Ideal candidates have 2+ years of front desk medical office experience and proficiency with EMR systems.

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.
• Proactive approach to problem-solving and workflow improvement.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or elevate issues to the appropriate person when needed
• Other job duties may be assigned

Skills

Customer service

Organizational skills

Multitasking

Communication

HIPAA compliance

Team collaboration

Punctuality

Detail-oriented

Problem solving

Tools

Athena EMR

Microsoft Office

Job description

Socket.dev invites applications for a Front Office Coordinator at our upcoming Michigan location. You will be the first point of contact for patients, shaping a welcoming, professional front desk experience in a fast-paced OB/GYN clinic.

The role requires strong communication, multitasking, and HIPAA compliance, with training beginning in mid-December and the new site opening in January. Ideal candidates have 2+ years of front desk medical office experience and proficiency with EMR systems.