Front Desk Coordinator — Patient Experience & Scheduling

Together Women's Health, LLC; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Together Women’s Health is opening a new location in Rochester Hills and seeking a Front Desk Receptionist to be the firstpoint of contact for patients. Training begins mid-December ahead of January opening, with on-site duties at the new clinic.

Ideal candidates have 2+ years front desk medical office experience, familiarity with EMR systems (Athena a plus), and strong customer service skills to ensure a positive patient experience in a fast-paced setting.

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.
• Proactive approach to problem-solving and workflow improvement.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere.
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy.
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits.
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR.
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness.
• Ensure all check-in and check-out processes are completed correctly and timely.
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA and company policies.
• Assist in training new front desk team members and serve as a point of contact for front desk support.
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or elevate issues to the appropriate person when needed.
• Other job duties may be assigned

Skills

Front desk experience

EMR proficiency

Customer service

HIPAA compliance

Medical terminology

Organizational skills

Tools

Athena EMR

Microsoft Office

Job description

Together Women’s Health is opening a new location in Rochester Hills and seeking a Front Desk Receptionist to be the firstpoint of contact for patients. Training begins mid-December ahead of January opening, with on-site duties at the new clinic.

Ideal candidates have 2+ years front desk medical office experience, familiarity with EMR systems (Athena a plus), and strong customer service skills to ensure a positive patient experience in a fast-paced setting.