O365-Driven IT Support Specialist (Level 1)

DSN Group, Inc.; Illinois; On-site; USD 25,000 - 39,000; Full time

Job summary

DSN Group, Inc. in Illinois is seeking a Level 1 Support Tech to resolve computer- and user-related issues for our Chicagoland clients. You will provide technical assistance with hardware and software and support users by phone, in person, or via remote access.

You will onboard new staff with hardware and software, rely on Office 365 daily, and help maintain smooth IT operations for small to mid-sized businesses. A friendly, professional demeanor and solid troubleshooting skills are essential.

Qualifications

• Experience in IT or customer service
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for users via phone, in person, or remote control/access
• Onboard new staff with hardware and software
• O365 is used extensively

Skills

IT experience

Customer service

Rapport building

Troubleshooting

Professional demeanor

Tools

Office 365

Job description

DSN Group, Inc. in Illinois is seeking a Level 1 Support Tech to resolve computer- and user-related issues for our Chicagoland clients. You will provide technical assistance with hardware and software and support users by phone, in person, or via remote access.

You will onboard new staff with hardware and software, rely on Office 365 daily, and help maintain smooth IT operations for small to mid-sized businesses. A friendly, professional demeanor and solid troubleshooting skills are essential.