IT Support Analyst II — End-User Systems & Executive Support

Network Services Company; Schaumburg (IL); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Generous PTO policy

Summer/Flex Hours

Wellness program

401k matching

Profit sharing

Company events

Résumé du poste

NETWORK is seeking an IT Technical Support Analyst II in Schaumburg, IL to provide end-user computing support and resolve Level 2 incidents. You will work with the IT team and vendors to address device, productivity, and VDI issues, while maintaining ticket queues and service levels. Strong Windows/Office 365 experience and AD/Exchange familiarity are preferred.

The role offers a collaborative, growth-focused environment with a strong emphasis on customer service and proactive problem solving.

Qualifications

• Experience providing Level 2 Help Desk and executive support.
• Strong aptitude in Windows OS repairs, malware removal, hardware upgrades and troubleshooting.
• Experience with Windows 10 and Office 365 suite.
• Experience supporting Active Directory.

Responsabilités

• Provide moderate to complex system-level support of end-user computing systems.
• Respond to incoming requests via Help Desk tickets, phone, email, and chat.
• Coordinate with IT team members and vendors to resolve Level 2 issues.
• Monitor ticket queues, trends, and service level commitments daily.
• Resolve password issues and user lockouts to achieve high first-call closure.
• Support conference rooms and AV equipment for meetings and training.
• Assist with new user creation and troubleshooting AD/Exchange/VDI environments.
• Provide desktop backup and security monitoring.

Connaissances

Help Desk Level 2

Executive support

Windows troubleshooting

Team collaboration

Formation

Some college coursework, Associate or Bachelor degree

Outils

Active Directory

Exchange

Citrix VDI

Microsoft Office 365

Skype

Zoom

Description du poste

NETWORK is seeking an IT Technical Support Analyst II in Schaumburg, IL to provide end-user computing support and resolve Level 2 incidents. You will work with the IT team and vendors to address device, productivity, and VDI issues, while maintaining ticket queues and service levels. Strong Windows/Office 365 experience and AD/Exchange familiarity are preferred.

The role offers a collaborative, growth-focused environment with a strong emphasis on customer service and proactive problem solving.