IT Support Specialist

DSN Group, Inc.; Illinois; Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

DSN Group, Inc. in Illinois is seeking a Level 1 Support Tech to resolve computer- and user-related issues for our Chicagoland clients. You will provide technical assistance with hardware and software and support users by phone, in person, or via remote access.

You will onboard new staff with hardware and software, rely on Office 365 daily, and help maintain smooth IT operations for small to mid-sized businesses. A friendly, professional demeanor and solid troubleshooting skills are essential.

Qualificações

• Experience in IT or customer service
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Responsabilidades

• Provide technical assistance with computer hardware and software
• Resolve issues for users via phone, in person, or remote control/access
• Onboard new staff with hardware and software
• O365 is used extensively

Conhecimentos

IT experience

Customer service

Rapport building

Troubleshooting

Professional demeanor

Ferramentas

Office 365

Descrição da oferta de emprego

Job Description

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for users via phone, in person, or remote control/access
• Onboard new staff with hardware and software
• O365 is used extensively

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.