Technical Support Specialist

CDW; Chicago (IL); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Resumo da oferta

CDW in Chicago, IL is seeking a Technical Support Analyst (Level 2) to handle escalated end-user issues within a multi-location environment. You'll work closely with the Help Desk to resolve challenging incidents and requests.

This role requires strong O365 and Active Directory skills, plus experience with VPNs and device management tools. The position is on-site with CDW and includes a comprehensive benefits package.

Qualificações

• 3 years of Technical Support / Help Desk / Desktop Support experience.
• 2+ years of O365 Support with advanced knowledge and basic administration experience.
• Active Directory experience including complex user set-up.

Responsabilidades

• Provide Level 2 end-user support and resolve escalated incidents from the Help Desk.
• Diagnose, troubleshoot, and resolve complex technical issues across multiple locations.

Conhecimentos

Technical Support

O365 Support

Active Directory

Ferramentas

ServiceNow

Intune

Palo Alto GlobalProtect

Descrição da oferta de emprego

CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

• 3 years of Technical Support / Help Desk / Desktop Support
• 2+ years of O365 Support - advanced knowledge, including basic administration experience
• Active Directory - including complex user set-up experience

Desired experience:

• VPN experience, ideally Palo Alto Global Protect
• ServiceNow experience for both incidents and requests
• Intune for EndPoint Management

About the role:

Location: Chicago, IL (Northern Suburb)

Type of opportunity: W2 employment with CDW

Benefits: Complete suite of CDW benefits

Compensation: Flexible based on experience, plus excellent benefits