O2C Transformation Manager: Lead Billing, Collections & AI

EY; Tampa (FL); On-site; USD 150,000 - 260,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking a Manager in the Order to Cash practice to optimize and transform client revenue cycle operations by blending process expertise with technology-enabled solutions. You will lead cross-functional workstreams across finance, sales, and IT to improve cash flow, reduce leakage, and enhance customer experience.

Travel to client sites up to 60% is required as you guide current-state assessments, design future-state models, and drive end-to-end O2C transformations using automation, AI, and

Qualifications

• Deep understanding of Order to Cash processes including invoicing, billing, collections, cash application, deductions, dispute management, and revenue accounting.
• Understanding of AI technologies and methodology for an AI-enabled Order to Cash and Finance transformation.
• Experience producing process maps, business requirements, functional specifications, test plans, training materials, and implementation documentation.

Responsibilities

• Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
• Assess current-state O2C processes, identify improvement opportunities, and develop future-state operating models.
• Identify opportunities for improvement leveraging technologies such as automation, orchestration and AI, supporting a continuous improvement for our clients.
• Drive transformation initiatives across customer billing, invoicing, collections, cash application, deductions management, dispute resolution, and revenue accounting processes.
• Collaborate with business and technology stakeholders to gather requirements, define process improvements, and develop implementation roadmaps.
• Facilitate workshops with finance, accounts receivable, customer service, sales operations, and shared service teams.

Skills

O2C processes

AI enablement

Stakeholder management

Process improvement

Data insights

Education

Bachelor's degree

Tools

SAP

HighRadius

Zuora

Job description

EY is seeking a Manager in the Order to Cash practice to optimize and transform client revenue cycle operations by blending process expertise with technology-enabled solutions. You will lead cross-functional workstreams across finance, sales, and IT to improve cash flow, reduce leakage, and enhance customer experience.

Travel to client sites up to 60% is required as you guide current-state assessments, design future-state models, and drive end-to-end O2C transformations using automation, AI, and