O2C Transformation Manager — AI & Automation Lead

EY; Pittsburgh (Allegheny County); On-site; USD 128,000 - 257,000; Full time

Job summary

EY in the United States seeks a Manager in the Order to Cash practice to optimize revenue cycle operations, combining business process expertise with technology-enabled transformation to improve cash flow and customer experience.

You will lead workstreams across the delivery lifecycle, collaborate with finance, sales operations, customer service, shared services, and IT, and guide strategic initiatives that reduce revenue leakage and enhance operational performance. Travel up to 60% is required.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, Information Systems, Supply Chain, or related field.
• Approximately 5 to 8 years of relevant experience in Order to Cash, Accounts Receivable, Revenue Operations, Finance Transformation, Shared Services, or Consulting.
• Experience leading or supporting O2C transformation initiatives across invoicing, billing, collections, cash application, deductions, and revenue accounting.
• Hands-on experience with ERP and revenue management platforms such as SAP, HighRadius, Zuora, or similar solutions.
• Understanding of leading AI platforms and models, including prompting related to process improvement and order to cash insights
• Strong understanding of end-to-end revenue cycle processes and related controls.
• Experience producing process maps, business requirements, functional specifications, test plans, training materials, and implementation documentation.
• Strong stakeholder management and client-facing consulting experience.
• Ability and willingness to work directly with clients and travel as required by engagement needs. Travel can range up to 60%.

Responsibilities

• Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
• Assess current-state O2C processes, identify improvement opportunities, and develop future-state operating models.
• Identify opportunities for improvement leveraging technologies such as automation, orchestration and AI, supporting a continuous improvement for our clients
• Drive transformation initiatives across customer billing, invoicing, collections, cash application, deductions management, dispute resolution, and revenue accounting processes.
• Collaborate with business and technology stakeholders to gather requirements, define process improvements, and develop implementation roadmaps.
• Facilitate workshops with finance, accounts receivable, customer service, sales operations, and shared service teams.
• Translate business requirements into functional designs, process flows, user stories, testing scenarios, and deployment plans.
• Support system implementation, configuration, testing, and adoption activities across O2C technology platforms.
• Identify opportunities to improve working capital, accelerate cash collection, reduce aging receivables, and enhance operational performance.
• Manage project risks, dependencies, and issue resolution while providing regular updates to client and engagement leadership.
• Lead and mentor junior team members while contributing to a collaborative, high-performing delivery environment.
• Support business development activities, including proposals, solution demonstrations, estimates, and client presentations.

Skills

Order to Cash

AI technologies

Revenue recognition

Process improvement

Stakeholder management

Cross-functional leadership

Analytical thinking

Communication skills

Requirements gathering

Education

Bachelor's degree in Accounting, Finance, Business, Information Systems, Supply Chain, or related field

Tools

SAP

HighRadius

Zuora

Job description

EY in the United States seeks a Manager in the Order to Cash practice to optimize revenue cycle operations, combining business process expertise with technology-enabled transformation to improve cash flow and customer experience.

You will lead workstreams across the delivery lifecycle, collaborate with finance, sales operations, customer service, shared services, and IT, and guide strategic initiatives that reduce revenue leakage and enhance operational performance. Travel up to 60% is required.