O2C Revenue Operations Lead: Scale & Optimize

New Relic, Inc.; Atlanta, Portland, San Francisco (GA, OR, CA); Hybrid; USD 140,000 - 220,000; Full time

Job summary

New Relic, Inc. is seeking a Senior Revenue Operations Manager - O2C to own the execution of the Order-to-Cash roadmap and drive cross-functional improvements within our Finance organization.

You will translate business needs into technical specs, lead complex initiatives, ensure data integrity, and design scalable operations that balance growth with simplicity while delivering measurable revenue impact.

Qualifications

• 6 to 8+ years of hands‑on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments.
• Demonstrated success leading complex, cross-functional initiatives from conception to delivery.
• Exceptional written and verbal communication skills, with a proven ability to translate complex operational concepts for diverse audiences.
• Highly detail-oriented, comfortable with numbers, and structured in problem-solving.

Responsibilities

• Drive the O2C Roadmap and co-own the roadmap based on core business needs and customer impact.
• Translate business requirements into technical specs and partner with Engineering and QA to implement enhancements and platform capabilities.
• Lead Quality & Adoption: review test plans, validate results, and coordinate UAT for smooth launches.
• Design Scalable Operations: document and continuously improve key operational procedures across the organization.
• Guide Major Initiatives: establish robust processes for large-scale cross-functional launches (new product SKUs, updated buying programs).
• Balance Growth & Simplicity: navigate customization trade-offs to drive revenue without overburdening systems.
• Solve Complex Data Anomalies: dive into billing and usage data to investigate discrepancies and ensure data integrity.

Skills

Industry Experience

Project Leadership

Communication Skills

Analytical Mindset

Tools

Snowflake

Job description

New Relic, Inc. is seeking a Senior Revenue Operations Manager - O2C to own the execution of the Order-to-Cash roadmap and drive cross-functional improvements within our Finance organization.

You will translate business needs into technical specs, lead complex initiatives, ensure data integrity, and design scalable operations that balance growth with simplicity while delivering measurable revenue impact.