O2C Dispute & Deduction Lead: Revenue Integrity

Galderma; Miami (FL); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid time off

Job summary

Galderma is seeking a Dispute & Deduction Management Lead in Miami to partner with Customer Operations and Finance, driving best-in-class deduction resolution, dispute management, and cash recovery. You will lead outsourced partners, influence cross-functional teams, and steer continuous process improvements in a data-driven environment.

The role emphasizes governance, analytics, and end-to-end ownership of deduction processes, with a focus on reducing leakage and optimizing working capital in a

Qualifications

• 5+ years of progressive experience in Order-to-Cash, Deduction Management, Accounts Receivable, or related functions.
• Outsourced partner governance and vendor management experience (GBS, BPO, 3PL or Vendors).
• Experience with ERP systems (Oracle or similar preferred).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and data analytics capabilities.
• Excellent written and verbal communication skills; ability to tell a data-driven story.

Responsibilities

• Act as primary business partner for Deduction and Dispute Management, coordinating with customers, stakeholders and outsourced providers to optimize O2C performance.
• Lead end-to-end processes for deductions, disputes, claims, chargebacks, shortages, and promotional settlements with compliance.
• Manage outsourced partners to meet SLAs, KPIs, and governance standards to improve cash recovery and compliance.
• Drive process excellence, automation, and data governance across the deduction management lifecycle.
• Develop dashboards and insights to identify trends, risks, and opportunities for continuous improvement.

Skills

Order-to-Cash

Vendor management

Data storytelling

Cross-functional influence

Change management

Process improvement

Stakeholder management

Automation experience

Excel / Office

Education

Lean Six Sigma Green Belt/Black Belt

APICS CPIM

CSCP

PMP Certification

Change Management Certification

Tools

Oracle ERP

Microsoft Office

Job description

Galderma is seeking a Dispute & Deduction Management Lead in Miami to partner with Customer Operations and Finance, driving best-in-class deduction resolution, dispute management, and cash recovery. You will lead outsourced partners, influence cross-functional teams, and steer continuous process improvements in a data-driven environment.

The role emphasizes governance, analytics, and end-to-end ownership of deduction processes, with a focus on reducing leakage and optimizing working capital in a