Cash Flow Champion: Deduction & Dispute Lead

Galderma Prod Canada; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Galderma is seeking a Dispute & Deduction Management Lead to act as strategic partner within the Order-to-Cash organization. You will own deduction management, lead outsourced partners, and drive improvements across processes, systems, and controls to protect revenue and enhance cash flow.

You will collaborate with Customer Service, Finance, Supply Chain, Commercial, and IT to identify root causes of deductions, improve working capital, and strengthen relationships with customers and service

Responsibilities

• Serve as the primary business partner for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes.
• Develop strong customer and cross-functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to mitigate risk and resolve complex issues.
• Collaborate with Commercial, Finance, Supply Chain, Customer Service, and Logistics to align priorities, improve service performance, and deliver sustainable results.

Job description

Galderma is seeking a Dispute & Deduction Management Lead to act as strategic partner within the Order-to-Cash organization. You will own deduction management, lead outsourced partners, and drive improvements across processes, systems, and controls to protect revenue and enhance cash flow.

You will collaborate with Customer Service, Finance, Supply Chain, Commercial, and IT to identify root causes of deductions, improve working capital, and strengthen relationships with customers and service