Customer Success Analyst: Analytics & Automation

Galderma; Miami (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Job summary

Galderma in Miami, FL, is seeking a Customer Success Analyst to drive customer operations and supply chain improvements. The role focuses on building strong customer relationships, analytics, and automation to enhance service and compliance.

A strong background in O2C processes and Power BI is required. The position is hybrid in Miami with opportunities to influence cross-functional teams and deliver measurable cost savings and service improvements.

Qualifications

• Bachelor’s degree in supply chain, Business, or related field.
• Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
• Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
• Experience with ERP systems (Oracle or similar preferred).
• Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with BI/reporting platforms, including Power BI.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Experience with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
• Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies.
• Knowledge of accounting principles related to O2C processes.
• Familiarity with SQL, data querying, or database concepts.

Responsibilities

• Lead customer operational initiatives for assigned accounts and support supply chain strategy.
• Maintain relationships and manage issues like order blocks and service disruptions.
• Develop and maintain Power BI dashboards for visibility into customer, supply chain, compliance, and operations.
• Drive continuous improvement and governance across Customer Success operations.

Skills

Power BI

Excel

SQL

Customer relationships

Education

Bachelor's degree

Tools

ERP systems (Oracle)

Job description

Galderma in Miami, FL, is seeking a Customer Success Analyst to drive customer operations and supply chain improvements. The role focuses on building strong customer relationships, analytics, and automation to enhance service and compliance.

A strong background in O2C processes and Power BI is required. The position is hybrid in Miami with opportunities to influence cross-functional teams and deliver measurable cost savings and service improvements.