Dispute & Deduction Management Lead

Galderma Prod Canada; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Galderma is seeking a Dispute & Deduction Management Lead to act as strategic partner within the Order-to-Cash organization. You will own deduction management, lead outsourced partners, and drive improvements across processes, systems, and controls to protect revenue and enhance cash flow.

You will collaborate with Customer Service, Finance, Supply Chain, Commercial, and IT to identify root causes of deductions, improve working capital, and strengthen relationships with customers and service

Responsibilities

• Serve as the primary business partner for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes.
• Develop strong customer and cross-functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to mitigate risk and resolve complex issues.
• Collaborate with Commercial, Finance, Supply Chain, Customer Service, and Logistics to align priorities, improve service performance, and deliver sustainable results.

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Opportunity

The Dispute & Deduction Management Lead is a strategic partner within the Order-to-Cash (O2C) organization responsible for driving best‑in‑class deduction, dispute resolution, and customer claims management processes that protect revenue, improve cash flow, and enhance customer experience. This role serves as the operational owner and primary escalation point for deduction management activities, leading outsourced service partners, influencing cross‑functional stakeholders, and driving continuous improvement across people, processes, systems, and controls.

The position partners closely with Customer Service, Customer Success, Commercial, Finance, Supply Chain, Sales, Distribution, Transportation, IT, and third‑party service providers to identify root causes of deductions, reduce financial leakage, accelerate dispute resolution, improve working capital performance, and strengthen customer relationships. The role leverages data, analytics, and process excellence to deliver sustainable improvements while ensuring compliance with contractual, financial, and operational requirements.

Key Responsibilities

Customer Operations & Business Partnership

Serve as the primary business partner and subject matter expert for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes.

Develop strong customer and cross‑functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to proactively mitigate risk and resolve complex business issues.

Partner with Commercial, Finance, Supply Chain, Customer Service, and Logistics teams to align priorities, improve service performance, and deliver sustainable business results.

Deduction & Dispute Management

Optimize the end‑to‑end management of deductions, disputes, claims, chargebacks, shortages, and promotional settlements, ensuring compliance with contractual obligations and company policies.

Drive timely investigation, validation, resolution, and recovery activities to improve cash recovery, reduce write‑offs, minimize revenue leakage, and strengthen working capital performance.

Leverage analytics and root‑cause analysis to identify recurring issues and implement corrective actions that reduce future deductions and improve operational effectiveness.

Outsourced Partner Performance Management

Partner with outsourced service providers to deliver operational excellence, meet service‑level commitments, and support Order‑to‑Cash business objectives.

Monitor performance through KPIs, service‑level agreements, quality metrics, and regular business reviews to improve productivity, compliance, and cash recovery results.

Ensure effective governance through standardized processes, current documentation, performance reporting, and continuous improvement initiatives.

Process Excellence, Systems & Continuous Improvement

Drive continuous improvement initiatives focused on process simplification, automation, standardization, and operational efficiency across the Deduction Management process.

Partner with Business Process Owners, IT, Finance, and Customer Service teams to optimize systems, workflows, data governance, and digital capabilities that support a scalable and customer‑centric operation.

Promote data integrity, regulatory compliance, financial controls, a