Dispute & Deduction Management Lead

Galderma Laboratories, LP; Ohio; In loco; USD 50.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual incentive program

Comprehensive benefits

401(k) with employer match

Paid time off

Descrizione del lavoro

Galderma Laboratories, LP is seeking a Dispute & Deduction Management Lead to partner across Order-to-Cash, Customer Service, Finance, and Supply Chain. You will own deduction processes, oversee outsourced partners, and drive improvements to protect revenue and cash flow.

This role emphasizes analytics, root-cause analysis, and governance to reduce leakage, accelerate dispute resolution, and deliver customer-focused outcomes.

Competenze

• 5+ years in Order-to-Cash, Deduction Management, or AR functions.
• Experience with outsourced governance (GBS, BPO, 3PL).
• ERP experience, preferably Oracle.
• Advanced Microsoft Office proficiency.
• Strong written and verbal communication.
• Change management and cross-functional influencing skills.

Mansioni

• Partner with customers and stakeholders to optimize O2C performance and cash flow.
• Lead deduction and dispute management, ensuring timely resolution.
• Oversee outsourced service providers and governance.
• Drive process excellence, automation, and controls in Deduction Management.
• Develop KPI dashboards and analytics on deductions and cash recovery.
• Collaborate across Commercial, Finance, Supply Chain, and IT.

Conoscenze

Order-to-Cash

Deduction management

Accounts receivable

Vendor management

Data analytics

Microsoft Office

Communication skills

Strumenti

Oracle ERP

Microsoft Excel

Word

Outlook

Descrizione del lavoro

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Opportunity

The Dispute & Deduction Management Lead is a strategic partner within the Order-to-Cash (O2C) organization responsible for driving best-in-class deduction, dispute resolution, and customer claims management processes that protect revenue, improve cash flow, and enhance customer experience. This role serves as the operational owner and primary escalation point for deduction management activities, leading outsourced service partners, influencing cross-functional stakeholders, and driving continuous improvement across people, processes, systems, and controls. The position partners closely with Customer Service, Customer Success, Commercial, Finance, Supply Chain, Sales, Distribution, Transportation, IT, and third-party service providers to identify root causes of deductions, reduce financial leakage, accelerate dispute resolution, improve working capital performance, and strengthen customer relationships. The role leverages data, analytics, and process excellence to deliver sustainable improvements while ensuring compliance with contractual, financial, and operational requirements.

Key Responsibilities

Customer Operations & Business Partnership

Serve as the primary business partner and subject matter expert for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes. Develop strong customer and cross-functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to proactively mitigate risk and resolve complex business issues. Partner with Commercial, Finance, Supply Chain, Customer Service, and Logistics teams to align priorities, improve service performance, and deliver sustainable business results.

Deduction & Dispute Management

Optimize the end-to-end management of deductions, disputes, claims, chargebacks, shortages, and promotional settlements, ensuring compliance with contractual obligations and company policies. Drive timely investigation, validation, resolution, and recovery activities to improve cash recovery, reduce write-offs, minimize revenue leakage, and strengthen working capital performance. Leverage analytics and root-cause analysis to identify recurring issues and implement corrective actions that reduce future deductions and improve operational effectiveness.

Outsourced Partner Performance Management

Partner with outsourced service providers to deliver operational excellence, meet service-level commitments, and support Order-to-Cash business objectives. Monitor performance through KPIs, service-level agreements, quality metrics, and regular business reviews to improve productivity, compliance, and cash recovery results. Ensure effective governance through standardized processes, current documentation, performance reporting, and continuous improvement initiatives.

Process Excellence, Systems & Continuous Improvement

Drive continuous improvement initiatives focused on process simplification, automation, standardization, and operational efficiency across the Deduction Management process. Partner with Business Process Owners, IT, Finance, and Customer Service teams to optimize systems, workflows, data governance, and digital capabilities that support a scalable and customer-centric operation. Promote data integrity, regulatory compliance, financial controls, and audit readiness through effective governance, process documentation, and issue resolution.

Analytics, Reporting & Business Insights

Leverage advanced analytics and business intelligence tools to identify trends, risks, opportunities, and performance gaps that enable data-driven decision-making. Develop and maintain KPI dashboards and reporting that provide visibility to operational performance, deduction trends, cash recovery, customer outcomes, and financial impact. Translate data into actionable insights and strategic recommendations that support continuous improvement, business performance, and organizational goals.

Qualifications

5+ years of progressive experience in Order-to-Cash, Deduction Management, Accounts Receivable, Customer Operations, Finance Operations, or related functions. Outsourced partner governance and vendor management (e.g., GBS, BPO, 3PL or Vendors) Experience with ERP systems (Oracle or similar preferred). Proficiency in Microsoft Office (Excel, Word, Outlook). Business analytics and data storytelling Excellent written and verbal communication skills Digital transformation and automation experience Continuous improvement of leadership and processes Change management capabilities Cross-functional influencing skills Proven track record of driving operational improvements, process optimization, and business transformation initiatives.

Preferred Certifications

Lean Six Sigma Green Belt or Black Belt APICS / ASCM CPIM CSCP Certification PMP Certification Change Management Certification

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

The target base salary range for this role is $50,000-$63,000 (non-exempt) per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors. In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers