Order-to-Cash Ops Lead — Outsourced Partners

Galderma; Miami (FL); On-site; USD 71,000 - 89,000; Full time

Job summary

Galderma in Miami is seeking an Order Management Customer Operations Lead to own the end-to-end O2C process within a highly outsourced environment. You will govern BPO/3PL partners, drive performance, and align with Customer Success, Finance, and Supply Chain to deliver accurate orders and revenue realization.

The role emphasizes continuous improvement, data-driven decision making, and governance to scale operations, improve service levels, and optimize cost-to-serve while ensuring compliance

Qualifications

• 5+ years of experience in Customer Operations, Order Management, or O2C.
• Experience with outsourced service delivery models (BPO/3PL) preferred.
• Strong analytical, problem-solving and data-driven decision-making skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Own end-to-end order management and O2C performance.
• Collaborate with cross-functional teams to improve service and cost-to-serve.
• Lead continuous improvement initiatives and process standardization.
• Govern outsourced partners and ensure compliance with controls.

Skills

Order Management

O2C

Customer Operations

Supply Chain

Analytics

Communication

Stakeholder Management

Education

Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field

Tools

Oracle ERP

SAP ERP

Microsoft Office

Job description

Galderma in Miami is seeking an Order Management Customer Operations Lead to own the end-to-end O2C process within a highly outsourced environment. You will govern BPO/3PL partners, drive performance, and align with Customer Success, Finance, and Supply Chain to deliver accurate orders and revenue realization.

The role emphasizes continuous improvement, data-driven decision making, and governance to scale operations, improve service levels, and optimize cost-to-serve while ensuring compliance