Outsourced O2C Operations Lead

Galderma; Florida; On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Galderma in the United States (Florida) is seeking an Order Management Customer Operations Lead - O2C to own end-to-end order-to-cash processes within a highly outsourced environment, governing BPO/3PL partners and driving performance and continuous improvement.

You will partner with Customer Success, Supply Chain, Sales, Finance, Logistics, and providers to optimize fulfillment, cost-to-serve, and customer experience, leveraging analytics, standardization, and automation to scale the operation.

Qualifications

• 5+ years of experience in Customer Operations, Order Management, Supply Chain, Customer Service, or O2C functions.
• Experience supporting end-to-end O2C processes and outsourced service delivery models (BPO, GBS, 3PL, or shared services).
• Working knowledge of ERP systems (Oracle, SAP, or equivalent) and Microsoft Office applications.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Experience driving process improvement, operational excellence, automation, or transformation initiatives.
• Strong communication, stakeholder management, and cross-functional influencing skills.

Responsibilities

• Oversee outsourced Order Management and Customer Operations activities, ensuring alignment with objectives and performance goals.
• Govern BPO and 3PL partner relationships through structured management and continuous improvement programs.
• Drive workforce planning, capacity management, and KPI/SLA performance accountability.
• Own end-to-end O2C processes to ensure accurate fulfillment, invoicing, returns, and service delivery.
• Partner with cross-functional teams to improve customer experience and cost-to-serve.
• Lead continuous improvement initiatives leveraging Lean, Six Sigma, analytics, automation, and digital enablement.
• Ensure compliance, governance, and capability development across operations.

Skills

Analytical thinking

Problem-solving

Data-driven decision-making

Communication skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field

Tools

Oracle ERP

SAP ERP

Microsoft Office

Job description

Galderma in the United States (Florida) is seeking an Order Management Customer Operations Lead - O2C to own end-to-end order-to-cash processes within a highly outsourced environment, governing BPO/3PL partners and driving performance and continuous improvement.

You will partner with Customer Success, Supply Chain, Sales, Finance, Logistics, and providers to optimize fulfillment, cost-to-serve, and customer experience, leveraging analytics, standardization, and automation to scale the operation.