NYC Residential Services Shift Supervisor

NEIGHBORHOOD ASSOCIATION FOR INTER CULTURAL AFFAIRS INC; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision

403(b) Retirement Savings

Paid Holidays and Vacation

Paid Time-off

Life Insurance & AD&D

Employee Assistance Program (EAP)

Commuter Benefits

Job summary

NEIGHBORHOOD ASSOCIATION FOR INTER CULTURAL AFFAIRS INC is seeking a Shift Supervisor to oversee daily shift operations and supervise Residential Aides and other staff in a residential/human services setting. The role serves as the primary contact during assigned shifts, coordinating staff activities and responding to incidents to ensure a safe, secure, and compliant environment.

The position requires leadership, crisis management skills, and the ability to maintain professional boundaries with

Qualifications

• High school diploma or equivalent required; supervisory experience preferred.
• Must obtain Food Protection Certificate by end of probation.
• First-Aid & CPR certifications required or obtainable during probation.
• HIPAA knowledge and ability to safeguard client information.
• Ability to read, speak, write, and understand English for administrative tasks.

Responsibilities

• Supervise Residential Aides and Operations staff to ensure safe and efficient facility operation.
• Monitor residents, units, and common areas for safety and well-being.
• Screen and log visitors; enforce safety and security protocols.
• Document incidents and concerns accurately in logs and reports.
• Maintain communication with management on resident issues and operations.
• Oversee entry logs and routine inspections for compliance with standards.
• Monitor video surveillance and address security concerns promptly.
• Ensure compliance with health, safety, and emergency procedures.
• Address resident questions and resolve concerns professionally.
• Support operational improvements and staffing coverage during shifts.

Skills

Supervisory experience

Staff coordination

Safety & security awareness

Crisis de-escalation

Communication skills

Record keeping

Education

High School Diploma or equivalent

Job description

NEIGHBORHOOD ASSOCIATION FOR INTER CULTURAL AFFAIRS INC is seeking a Shift Supervisor to oversee daily shift operations and supervise Residential Aides and other staff in a residential/human services setting. The role serves as the primary contact during assigned shifts, coordinating staff activities and responding to incidents to ensure a safe, secure, and compliant environment.

The position requires leadership, crisis management skills, and the ability to maintain professional boundaries with