Guest Experience Ambassador - NYC Luxury Hotel

Riggs D.C; New York (NY); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

6 complimentary nights/year

Employee hotel discounts

401K with 5% Match

Résumé du poste

Hotel Park Ave in New York City seeks a Guest Journey Ambassador to warmly welcome guests and facilitate check-in and check-out. You will anticipate needs, deliver outstanding service, and be the go-to person in the lobby for guest requests.

You will share insider city knowledge, coordinate with other departments to fulfill requests, and help create a memorable stay. The role offers an hourly wage of $25 and full Lore Group benefits for full-time staff.

Qualifications

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Responsabilités

• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service.
• Be present in the lobby and assist guests with requests.
• Share insider knowledge of the city and provide tailored recommendations.
• Collaborate with hotel departments to fulfill guest requests and resolve concerns.

Connaissances

Hospitality experience

Customer service

Communication skills

Problem solving

Flexibility

Description du poste

Hotel Park Ave in New York City seeks a Guest Journey Ambassador to warmly welcome guests and facilitate check-in and check-out. You will anticipate needs, deliver outstanding service, and be the go-to person in the lobby for guest requests.

You will share insider city knowledge, coordinate with other departments to fulfill requests, and help create a memorable stay. The role offers an hourly wage of $25 and full Lore Group benefits for full-time staff.