NYC-Based HR Ops Coordinator — Hybrid & Data-Driven

The Child Center of NY; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Child Center of NY is seeking an HR Operations Coordinator in the NYC area. This hybrid role provides high-quality operational and administrative HR support, handling invoices, data validation, employment verifications, benefits administration, union coordination, and employee service desk activities.

The ideal candidate is highly organized, detail-oriented, service-oriented, and comfortable managing confidential employee information in a fast-paced environment.

Qualifications

• 5+ years of experience in HR operations, HR administration, HR shared services, benefits, or related HR function.
• Experience with Dayforce or a comparable HRIS; Dayforce experience strongly preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Strong attention to detail and demonstrated ability to validate and maintain accurate data.
• Experience handling confidential and sensitive employee information.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Responsibilities

• Process, review, reconcile, and track HR-related invoices, ensuring accuracy and timely processing.
• Perform regular HR data validation and quality checks to ensure employee information is accurate and up to date.
• Maintain accurate HR records, documentation, reports, and operational files.
• Complete employment verifications in accordance with established policies and procedures.
• Support day-to-day HR operational activities and ensure requests are completed accurately and within service levels.
• Assist with HR projects, audits, reporting, and other administrative initiatives as needed.
• Provide responsive and professional support through the HR employee service desk.
• Respond to employee questions and requests related to HR policies, benefits, employee records, and general HR processes.
• Research and resolve employee inquiries or elevate issues to the appropriate HR team or SME.
• Help identify recurring employee questions or process issues and recommend improvements.
• Assist with day-to-day benefits administration, including eligibility, enrollment, life events, and inquiries.
• Coordinate with benefits vendors and internal HR partners to resolve issues and maintain accurate employee information.
• Support benefits-related audits, reconciliations, reporting, and communications.
• Maintain appropriate documentation and ensure benefits-related information is processed accurately and confidentially.
• Serve as an administrative liaison between HR and union representatives.
• Coordinate information requests, documentation, meetings, and follow-up activities involving unions.
• Maintain accurate records related to union employees and applicable processes.
• Support HR leadership with administrative activities related to collective bargaining agreements and union-related requirements.
• Ensure requests and communications are handled professionally, consistently, and within timelines.
• Utilize Dayforce and other HR systems to maintain and validate employee information and support HR processes.
• Assist with HR workflow management and identify opportunities to improve efficiency, accuracy, and employee experience.
• Help document processes, develop SOPs, and implement process improvements.
• Partner with HR team members and cross-functional stakeholders to troubleshoot system and workflow issues.
• Support data reporting and analysis using HR systems and Microsoft Office tools.

Skills

HR operations

Dayforce experience

Excel

Data accuracy

Confidential information handling

Organizational skills

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Human Resources or related field

Tools

Dayforce

Job description

The Child Center of NY is seeking an HR Operations Coordinator in the NYC area. This hybrid role provides high-quality operational and administrative HR support, handling invoices, data validation, employment verifications, benefits administration, union coordination, and employee service desk activities.

The ideal candidate is highly organized, detail-oriented, service-oriented, and comfortable managing confidential employee information in a fast-paced environment.