NX CAD Admin & Support Engineer

Anduril Industries; Mountain View (CA); On-site; USD 140,000 - 186,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

Job summary

Anduril Industries, located in Mountain View, CA, seeks an NX Cad Admin / Triage support to establish and optimize the Siemens NX CAD environment for engineering and manufacturing teams.

You will provide direct CAD software support, manage the IT helpdesk queue, onboard new hires, and create self-service documentation while guiding junior staff and coordinating with cross-functional teams.

Qualifications

• 2–4 years of IT helpdesk/technical support experience.
• 1–2 years CAD support using NX/SolidWorks.
• Experience interpreting NX Logs/Sys Logs.
• Strong written and verbal communication skills.
• Excellent troubleshooting with a methodical approach.
• Ability to explain complex technical issues to engineers and non-technical staff.

Responsibilities

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by design and engineering teams (NX, SolidWorks).
• Manage the incoming IT helpdesk queue (e.g., Jira Service Desk).
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed SLAs for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and training to engineering and design teams; mentor users and act as escalation point for NX issues.
• Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external providers; act as technical contact for CAD/PLM issues.
• Lead or champion reliability and continuous improvement projects related to CAD/PLM; quantify benefits and document outcomes.
• Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate risks.

Skills

IT helpdesk

CAD support

NX

SolidWorks

Communication

Troubleshooting

Education

Associate or Bachelor’s degree in IT/CS/Engineering

Tools

NX

SolidWorks

Teamcenter PLM

Jira Service Desk

Job description

Anduril Industries, located in Mountain View, CA, seeks an NX Cad Admin / Triage support to establish and optimize the Siemens NX CAD environment for engineering and manufacturing teams.

You will provide direct CAD software support, manage the IT helpdesk queue, onboard new hires, and create self-service documentation while guiding junior staff and coordinating with cross-functional teams.