NX CAD Admin & IT Support Lead

Anduril Industries; Seattle (WA); On-site; USD 129,000 - 171,000; Full time

Benefits offered by this job

Equity grants

Competitive benefits

Relocation assistance

Job summary

Anduril Industries is seeking an NX Cad Admin / Triage support to establish, maintain, and optimize the Siemens NX CAD environment for engineering and manufacturing teams. You will ensure reliable, performant, and standardized tools to accelerate design and iteration.

The role requires 2–4 years in IT support, CAD experience with NX/SolidWorks, and strong problem-solving and communication. You will onboard new hires, develop self-service docs, mentor users, and coordinate with IT, QA, and

Qualifications

• Associate or Bachelor’s degree in IT, CS, Engineering, Drafting/Design, or equivalent.
• 2–4 years in an IT helpdesk/technical support role.
• 1–2 years CAD experience (NX/SolidWorks).
• Working knowledge interpreting NX Logs/Sys Logs.
• Strong written and verbal communication skills to effectively interact with all levels of the organization.
• Problem-Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
• Customer Service: Patient, empathetic, and helpful attitude toward end-users under tight deadlines.

Responsibilities

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
• Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
• Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
• Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
• Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Skills

NX CAD

CAD software

Customer service

Communication

Troubleshooting

Organization

Security/compliance

Education

Associate or Bachelor’s degree in IT/CS/Engineering

Tools

NX

SolidWorks

Teamcenter PLM

Jira Service Desk

Job description

Anduril Industries is seeking an NX Cad Admin / Triage support to establish, maintain, and optimize the Siemens NX CAD environment for engineering and manufacturing teams. You will ensure reliable, performant, and standardized tools to accelerate design and iteration.

The role requires 2–4 years in IT support, CAD experience with NX/SolidWorks, and strong problem-solving and communication. You will onboard new hires, develop self-service docs, mentor users, and coordinate with IT, QA, and