CAD Administrator

Anduril Industries, Inc.; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Anduril Industries is seeking an NX CAD Admin / Triage support to establish, maintain, and optimize the Siemens NX CAD environment for engineering and manufacturing teams. You will ensure reliable, performant, and standardized tools to accelerate innovation and deliver defense solutions at speed.

You will triage CAD/PLM issues, manage the IT helpdesk queue, and strive to meet SLAs for ticket response and resolution times while collaborating with designers and engineers across the organization.

Qualifications

• Experience maintaining Siemens NX CAD environment.
• Ability to triage and resolve CAD/PLM issues.
• Familiarity with Jira Service Desk is a plus.

Responsibilities

• Develop, implement, and optimize the Siemens NX CAD environment.
• Provide specialized CAD software support to design/engineering teams.
• Manage IT helpdesk queue and triage tickets.
• Resolve Tier 1 and 2 CAD/PLM issues.
• Meet SLAs for response and resolution times.

Skills

NX CAD Admin

Technical support

Problem solving

Tools

NX

SolidWorks

Jira Service Desk

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting‑edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About the Role

As an NX Cad Admin / Triage support at Anduril, you will be instrumental in establishing, maintaining, and optimizing the Siemens NX CAD environment that powers our engineering and manufacturing teams. You will support the organization and its users on the day to day activities by working side‑by‑side with all the users to support their needs, ensuring that designers and engineers have reliable, performant, and standardized tools to rapidly innovate. Your expertise will directly contribute to our ability to design, iterate, and deliver cutting‑edge defense solutions at speed and scale.

What You'll Do

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role‑based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
• Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.