Nurse Supervisor-ACCS

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network (BHN) seeks a Nurse Supervisor to oversee ACCS CNA staff, coordinate nursing assessments, and ensure treatment plans address medical and clinical needs. The role includes staff training, performance oversight, and collaboration with site leadership across Western Massachusetts.

The ideal candidate holds a current RN license with 3+ years of supervisory experience in behavioral health settings, strong communication, and proficiency with MS Office.

Qualifications

• Current and valid Registered Nurse license.
• Minimum three years managing adults with co-occurring medical and mental health complexities.
• Strong verbal and written communication skills.

Responsibilities

• Direct, oversee, and evaluate ACCS CNA staff.
• Coordinate nursing assessments and care plans with the program team.
• Provide training and regular teaching to staff.
• Attend pre-discharge meetings at hospitals or facilities.
• Review referrals and coordinate transition plans with DMH/other entities.
• Develop care plans with the program RN for admissions or transitions.
• Supervise staff including evaluations, scheduling, orientation, and training.
• Recommend hires, transfers, promotions, salary changes, and discipline as needed.
• Ensure regulatory compliance and maintain policies and safety standards.

Skills

Supervisory experience

Communication skills

MS Office proficiency

Critical thinking

Team leadership

Education

Registered Nurse License

Tools

MS Office

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Nurse Supervisor to join our ACCS (Adult Community Clinical Services) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Direct, oversee, and evaluate the work assignments of all ACCS CNA staff.
• Coordinate and oversee the completion of nursing assessments and care plans for individuals residing at the program; work collaboratively with the Specialty Site Manager to ensure treatment plans thoroughly address the medical/clinical needs of all individuals served residing at the program.
• Provide training and regular teaching to staff.
• Attend pre-discharge meetings outside of the program (i.e., at Acute Hospitals, Respite Units, State Hospitals, etc.).
• Review referral packets to determine appropriateness of referrals being made and engage with DMH/other care entities to create transition plans.
• Work with the program RN to develop care plans to address any acute needs related to a new admission or individual in transition.
• Supervise assigned staff including performance evaluations, scheduling, orientation, and training.
• Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Resolve grievances and other personnel problems within position responsibilities.
• Coordinate the assignment of tasks and help resolve technical and operational problems; evaluate the impact of solutions to ensure goals are achieved.
• Provide effective direction, guidance, and leadership over staff for effective teamwork and motivation and foster the effective integration of efforts with system-wide initiatives.
• Encourage and support diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, respect, tolerance, civility, and acceptance toward all employees, individuals, and visitors.
• Integrate diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
• Participate in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.
• Ensure compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc.; develop and maintain procedures necessary to meet regulatory requirements.
• Ensure that the program complies with organization-established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensure adequate equipment and supplies for the program.
• Develop and maintain established departmental policies, procedures, and objectives.
• Ensure compliance with all health and safety regulations and requirements.
• Comply with established organization and program policies, procedures, and objectives.
• Attend a variety of meetings, conferences, and trainings as required or directed.
• Perform other duties as assigned.

Who You Are

• High School Diploma or GED required.
• Current and maintained Registered Nurse License with the Department of Regulatory Agencies.
• Minimum three (3) years' experience managing adults diagnosed with co-occurring medical and mental health complexities.
• 2 years' supervisory experience preferred.
• Demonstrated knowledge and application of CNA skills.
• Excellent verbal and written communication skills.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $85,000-$95,000