Nurse Performance Improvement Program Lead

ChristianaCare; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403(b) with company 2

Generous paid time off with rollover

Parental leave (12 weeks)

Job summary

ChristianaCare is seeking a Program Manager to lead and operationalize performance improvement projects across the organization. The role involves facilitation, analysis, and consultation to redesign and improve processes, behaviors, and outcomes under the Patient Experience leadership.

You will develop project plans, timelines, and coordinate resources across functional areas, ensuring alignment with organizational goals and stakeholder needs.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• 5+ years of project management experience.
• RN license required.
• Experience with health care operations.
• Demonstrated certification and/or experience in LEAN, Six Sigma, etc.
• Experience evaluating and implementing new technology solutions.

Responsibilities

• Leads project teams from design implementation to completion ensuring goals are met.
• Researches and implements approaches to improve Patient Experience practices.
• Uses data from multiple sources to develop benchmarks for practice changes.
• Plans, develops, and maintains work aligned with leadership and goals.
• Anticipates customer needs and addresses them promptly.

Skills

Project management

Stakeholder management

Data analysis

Education

Bachelor’s degree

RN license

Master’s degree preferred

Tools

LEAN methods

Six Sigma

Job description

ChristianaCare is seeking a Program Manager to lead and operationalize performance improvement projects across the organization. The role involves facilitation, analysis, and consultation to redesign and improve processes, behaviors, and outcomes under the Patient Experience leadership.

You will develop project plans, timelines, and coordinate resources across functional areas, ensuring alignment with organizational goals and stakeholder needs.