Performance Improvement Program Manager - RN

ChristianaCare; Newark (DE); On-site; USD 58,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403(b) with company 2

Generous paid time off with rollover

Parental leave (12 weeks)

Job summary

ChristianaCare is seeking a Program Manager to lead and operationalize performance improvement projects across the organization. The role involves facilitation, analysis, and consultation to redesign and improve processes, behaviors, and outcomes under the Patient Experience leadership.

You will develop project plans, timelines, and coordinate resources across functional areas, ensuring alignment with organizational goals and stakeholder needs.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• 5+ years of project management experience.
• RN license required.
• Experience with health care operations.
• Demonstrated certification and/or experience in LEAN, Six Sigma, etc.
• Experience evaluating and implementing new technology solutions.

Responsibilities

• Leads project teams from design implementation to completion ensuring goals are met.
• Researches and implements approaches to improve Patient Experience practices.
• Uses data from multiple sources to develop benchmarks for practice changes.
• Plans, develops, and maintains work aligned with leadership and goals.
• Anticipates customer needs and addresses them promptly.

Skills

Project management

Stakeholder management

Data analysis

Education

Bachelor’s degree

RN license

Master’s degree preferred

Tools

LEAN methods

Six Sigma

Job description

Job Details

Are you looking to join a healthcare company that is based on excellence and love? Then this is the position you need to check out!

ChristianaCare is one of the country’s most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women’s health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

This position will be responsible for managing and operationalizing performance improvement related projects throughout ChristianaCare under the direction of the Patient Experience leadership. The Program Manager will be the facilitator, analyst, and consultant, assisting and guiding the support teams to redesign and improve processes, behaviors, and outcomes. This role will also develop project plans and timelines, bringing together resources as needed. This position will also work with many functional areas throughout Christiana Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipates the needs of customers and addresses these promptly and appropriately.
• Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Prepares, analyzes, and presents detailed data and project related information to support the work.
• Assists in developing presentations that provide clear accurate information and are supported with exhibits, PowerPoint presentations, oral and or written reports.
• Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: team worker

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree required; Master’s preferred
• 5+ years of project management experience
• RN license required
• Experience with health care operations
• Proven success managing large projects using multiple project management techniques
• Experience evaluating and implementing new technology solutions
• Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

Hourly Pay Range: $42.11 - $67.37

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 4, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/