Notary-Ready Front Desk & Branch Support Specialist

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation & sick leave

11 paid holidays

Medical, dental, and vision benefits

Pension plan

SEIU representation

Job summary

The Oregon Department of Justice, Division of Child Support, is hiring a Branch Support Specialist (Office Specialist 2) for its Oregon City office. The role focuses on front-desk reception, customer service, document processing, and procedural development to support the Child Support Program.

Qualifications include two years of clerical experience or an associate degree, with a requirement to obtain a Notary Public commission within six months. Strong teamwork and communication are essential.

Qualifications

• Two years of general clerical experience including keyboarding, word processing, or other experience generating documents.
• Associate degree in any field.
• Finalists must pass a comprehensive employment reference check and fingerprint-based background check; notary training will be required within six months of hire.

Responsibilities

• As office receptionist, receive calls and visitors and forward them to staff.
• Provide customer service/reception, screen calls, assist walk-ins, answer general questions, and access case files as appropriate.
• Process outgoing mail and manage incoming mail; upload documents to the web-based child support system.
• Develop, draft and revise office procedures as needed.
• Attend meetings, take notes, and prepare minutes for editing and approval.
• Coordinate scheduling of conference rooms; notarize documents as needed after notary training.
• Schedule paternity tests and administer tests as required.
• Apply laws, rules and procedures related to the position in the Oregon Child Support Program.
• Provide technical and administrative support to the team and management.
• Review inquiries about case statuses and respond accordingly.

Skills

Typing 45+ wpm

Interpersonal skills

Customer service

Computer literacy

Education

Associate degree

Tools

Microsoft Office Suite

Job description

The Oregon Department of Justice, Division of Child Support, is hiring a Branch Support Specialist (Office Specialist 2) for its Oregon City office. The role focuses on front-desk reception, customer service, document processing, and procedural development to support the Child Support Program.

Qualifications include two years of clerical experience or an associate degree, with a requirement to obtain a Notary Public commission within six months. Strong teamwork and communication are essential.