Front Desk & Records Clerk – Child Welfare Support

Oregon Department of Human Services; Oregon City (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

ERGs and professional networks

Cost of Living Adjustments

Annual salary increases

Robust benefits package

Public Service Loan Forgiveness (PSLF)

Job summary

The Oregon Department of Human Services is seeking a Receptionist (Office Specialist 2) in Oregon City for in-person clerical support in the Child Welfare Program. The role emphasizes equity and trauma-informed service in interactions with diverse families.

Responsibilities include front desk duties, phone inquiries, data entry into OR-Kids, records processing, and scheduling. A cover letter is required and a valid driver’s license is preferred.

Qualifications

• Front desk experience providing courteous, professional guest interactions.
• Ability to document client interactions, calls, and service needs accurately.
• Ability to articulate program rules, regulations, and procedures clearly.
• Strong time management to prioritize tasks and meet deadlines.

Responsibilities

• Administrative and Records Support: Maintain the lobby, answer phones, inquiries and explain rules/policies.
• Distribute stored value cards, bus passes, and logs transactions.
• Case Management, Contract and Coordinator Support: Data entry and file management in OR-Kids.
• Process records including police reports, out-of-state histories, court records, health records.
• Coordinate scheduling of conference rooms.
• Maintain control records of information received, routed, assigned, or dispersed.
• Information Assistance: Research parent information, calls, mails, documents.
• Check in family members for Family Time meetings.

Skills

Front desk experience

Client interactions

Rule communication

Time management

Data entry

Diversity sensitivity

Education

Associate degree

2+ years clerical experience

Equivalent education/experience

Job description

The Oregon Department of Human Services is seeking a Receptionist (Office Specialist 2) in Oregon City for in-person clerical support in the Child Welfare Program. The role emphasizes equity and trauma-informed service in interactions with diverse families.

Responsibilities include front desk duties, phone inquiries, data entry into OR-Kids, records processing, and scheduling. A cover letter is required and a valid driver’s license is preferred.