Branch Support Specialist (Office Specialist 2) - Oregon City

Department of Justice; Oregon City (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation & Holidays

Health benefits

Pension plan

Job summary

The Oregon Department of Justice, Division of Child Support, is hiring a Branch Support Specialist (Office Specialist 2) for the Oregon City office. The role emphasizes front-desk reception, data entry, and assisting staff with clerical tasks in a fast-paced government setting.

Working hours are 8 a.m.–5 p.m., Monday–Friday, with a one-hour lunch. The program advances inclusivity and professional development while offering competitive benefits and a stable, full-time career path within state

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field or an equivalent combination of education and experience.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.
• A driver history check will be included for positions requiring state vehicle driving privileges.

Responsibilities

• Receive calls and visitors as office receptionist.
• Forward calls to staff as appropriate.
• Provide customer service/reception, screen calls, assist walk-ins, and access case files.
• Process outgoing mail, open and distribute incoming mail.
• Upload and attach documents to the web-based case management system.
• Develop, draft, and revise office procedures as needed.
• Attend team meetings and prepare minutes for editing and approval.
• Coordinate scheduling of conference rooms.
• Notarize documents after training and exam.

Skills

Typing 45+ wpm

Team collaboration

Professional demeanor

MS Office

Customer interactions

Education

Associate degree

Tools

Case management system

Job description

Position Title: Branch Support Specialist (Office Specialist 2) – Oregon City

Salary Range: $3,515 - $4,738

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Branch Support Specialist (Office Specialist 2) for our Oregon City office. Friendly, helpful, organized, good judgment- those are just a few of the qualities we’ll be looking for in a candidate. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive, supportive work environments and value the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive, performance-oriented workplace where all individuals are welcomed and appreciated so they can achieve greater fulfillment and success.

Primary Duties (in part)

Due to the nature of this position, the required work hours are 8 a.m. – 5 p.m., Monday through Friday, with an hour scheduled for lunch.

• As office receptionist, receive calls and visitors.
• Forward calls to Oregon Child Support Program staff as appropriate.
• Provide customer service/reception with screening telephone calls, assist walk-in customers and visitors, answer general information questions, and access and narrate computerized child support files when appropriate.
• Process outgoing mail, and open and distribute incoming mail.
• Upload and associate any documents to the web-based child support case management system.
• Develop, draft and revise office procedures as needed.
• Attend team meetings, take notes, and prepare minutes in a draft form for editing and approval.
• Coordinate scheduling of conference rooms.
• Notarize documents as needed, upon successful completion of notary training and exam.
• Schedule paternity tests at various locations, and administer paternity tests as needed.
• Find, interpret, and apply the laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program.
• Provide technical assistance and administrative related tasks to support team and management.
• Review and respond to inquiries about the status of cases assigned to the office.
• Other duties as assigned.

Required Experience

• Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. OR An associate degree in any field. OR An equivalent combination of education and experience.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.
• A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills, Experiences, and Attributes

• Ability to accurately keyboard 45+ wpm.
• Professional experience working collaboratively with a team and strong interpersonal skills.
• Ability to maintain professional composure, tact, and friendliness while working with Oregon Child Support Program staff and dealing with public who may be irate, hostile, or emotionally distraught in an environment with frequent interruptions.
• Proficiency in the use of computers, including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.
• Must be able to read and interpret various computer program screens, change from one screen, program, or case to another, coordinate the data, and recall the differences and similarities.
• Experience with working independently, prioritizing own work and meeting time sensitive deadlines, at times with little notice and frequent interruptions.

What’s In It for You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

Join the Oregon Child Support Program

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity.

We welcome applicants from all backgrounds to apply, fostering a well‑rounded workforce that reflects the diverse populations we proudly serve.

Candidates from diverse backgrounds are encouraged to apply.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

Oregon Department of Justice 1162 Court St NE Salem, OR 97301

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Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”