Branch Support Specialist (Office Specialist 2) - Oregon City

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation & sick leave

11 paid holidays

Medical, dental, and vision benefits

Pension plan

SEIU representation

Job summary

The Oregon Department of Justice, Division of Child Support, is hiring a Branch Support Specialist (Office Specialist 2) for its Oregon City office. The role focuses on front-desk reception, customer service, document processing, and procedural development to support the Child Support Program.

Qualifications include two years of clerical experience or an associate degree, with a requirement to obtain a Notary Public commission within six months. Strong teamwork and communication are essential.

Qualifications

• Two years of general clerical experience including keyboarding, word processing, or other experience generating documents.
• Associate degree in any field.
• Finalists must pass a comprehensive employment reference check and fingerprint-based background check; notary training will be required within six months of hire.

Responsibilities

• As office receptionist, receive calls and visitors and forward them to staff.
• Provide customer service/reception, screen calls, assist walk-ins, answer general questions, and access case files as appropriate.
• Process outgoing mail and manage incoming mail; upload documents to the web-based child support system.
• Develop, draft and revise office procedures as needed.
• Attend meetings, take notes, and prepare minutes for editing and approval.
• Coordinate scheduling of conference rooms; notarize documents as needed after notary training.
• Schedule paternity tests and administer tests as required.
• Apply laws, rules and procedures related to the position in the Oregon Child Support Program.
• Provide technical and administrative support to the team and management.
• Review inquiries about case statuses and respond accordingly.

Skills

Typing 45+ wpm

Interpersonal skills

Customer service

Computer literacy

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Branch Support Specialist (Office Specialist 2) - Oregon City

Salary Range: $3,515 - $4,738

Position Type: Employee

Job Description: The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Branch Support Specialist (Office Specialist 2) for our Oregon City office. Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive, supportive work environments and value the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive, performance-oriented workplace where all individuals are welcomed and appreciated so they can achieve greater fulfillment and success.

Primary Duties (in Part)

• As office receptionist, receive calls and visitors. Forward calls to Oregon Child Support Program staff as appropriate.
• Provide customer service/reception with screening telephone calls, assist walk‑in customers and visitors, answer general information questions, and access and narrate computerized child support files when appropriate.
• Process outgoing mail, and open and distribute incoming mail. Upload and associate any documents to the web‑based child support case management system.
• Develop, draft and revise office procedures as needed.
• Attend team meetings, take notes, and prepare minutes in a draft form for editing and approval.
• Coordinate scheduling of conference rooms.
• Notarize documents as needed, upon successful completion of notary training and exam.
• Scheduling paternity tests at various locations, and administer paternity tests as needed.
• Find, interpret, and apply the laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program.
• Provide technical assistance and administrative related tasks to support team and management.
• Review and respond to inquiries about the status of cases assigned to the office.
• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

• An associate degree in any field.

OR

• An equivalent combination of education and experience.

AND

• Finalists must pass a comprehensive employment reference check and fingerprint‑based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Desired Skills, Experiences, And Attributes

• Ability to accurately keyboard 45+ wpm.
• Professional experience working collaboratively with a team and strong interpersonal skills.
• Ability to maintain professional composure, tact, and friendliness while working with Oregon Child Support Program staff and dealing with public who may be irate, hostile, or emotionally distraught in an environment with frequent interruptions.
• Proficiency in the use of computers, including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.
• Must be able to read and interpret various computer program screens, change from one screen, program, or case to another, coordinate the data, and recall the differences and similarities.
• Experience with working independently, prioritizing own work and meeting time sensitive deadlines, at times with little notice and frequent interruptions.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full‑time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[e-mail]
Phone: [phone]
Fax: [phone]