Norwegian Zalando Customer Expert - Greece Relocation

Employers from Greece; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Performance bonus

Relocation package

Training program

Private health insurance

Career development

Job summary

Mercier Consultancy Group is seeking a Norwegian Speaking Zalando Customer Expert in Greece to join its Retail (Online & Offline) team. You will provide high‑quality assistance to Zalando customers, helping with orders, returns, and account questions.

This role offers relocation to Greece, a dynamic fast‑paced environment, and opportunities to grow within the European retail and fashion sector. Fluent Norwegian, strong communication, and a passion for e‑commerce are essential.

Qualifications

• Native or fluent Norwegian (spoken and written).
• EU passport or work permit required.
• Experience in customer service, preferably in retail.
• Digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and ability to thrive in a target‑driven retail environment.
• Strong enthusiasm for fashion and e‑commerce trends.

Responsibilities

• Provide world‑class support to Zalando customers, ensuring a seamless shopping experience.
• Resolve inquiries regarding order status, returns, and exchanges in a fast‑paced e‑commerce environment.
• Act as a brand ambassador, maintaining high standards in online and offline retail.
• Assist customers with account management, payments, and personalized shopping guidance.
• Collaborate with international teams to optimize service delivery and customer satisfaction.
• Use multi‑channel tools to deliver timely, accurate, and empathetic resolutions.
• Stay updated on retail trends, promotions, and stock availability to serve clients effectively.

Skills

Norwegian language

Customer service

Digital literacy

Communication skills

E-commerce enthusiasm

CRM systems

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Norwegian Speaking Zalando Customer Expert in Greece to join its Retail (Online & Offline) team. You will provide high‑quality assistance to Zalando customers, helping with orders, returns, and account questions.

This role offers relocation to Greece, a dynamic fast‑paced environment, and opportunities to grow within the European retail and fashion sector. Fluent Norwegian, strong communication, and a passion for e‑commerce are essential.