Norwegian-Speaking Fashion Customer Advisor

Mercier Consultancy Group; United States; Remote; USD 31,000 - 48,000; Full time

Benefits offered by this job

13th and 14th salary bonus

Monthly performance bonus

Fully paid relocation package

Comprehensive training program

Private health insurance

Job summary

Mercier Consultancy Group in Greece seeks a Norwegian-speaking Zalando Customer Expert to deliver exceptional support across online and offline retail channels. You will handle inquiries on orders, returns, and exchanges while acting as a brand ambassador for a leading fashion retailer.

Ideal candidates possess proven customer service experience, strong communication skills, and fluency in Norwegian. A valid EU passport or work permit is required, with a relocation package provided.

Qualifications

• Proven experience in customer service, preferably in retail.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and ability to thrive in a target-oriented retail environment.
• Native or fluent Norwegian (spoken and written) is essential.

Responsibilities

• Provide world-class support to Zalando customers, ensuring a seamless shopping experience.
• Resolve inquiries about order status, returns, and exchanges in a fast-paced retail e-commerce environment.
• Act as a brand ambassador, maintaining high standards for online and offline retail.
• Assist customers with account management, payment verification, and personalized shopping guidance.
• Collaborate with international teams to optimize service delivery and satisfaction.
• Utilize multi-channel tools to provide timely, accurate resolutions.
• Stay updated on retail trends, promotions, and stock availability.

Skills

Customer service experience

Communication skills

Digital literacy

Multichannel support

Tools

CRM systems

Job description

Mercier Consultancy Group in Greece seeks a Norwegian-speaking Zalando Customer Expert to deliver exceptional support across online and offline retail channels. You will handle inquiries on orders, returns, and exchanges while acting as a brand ambassador for a leading fashion retailer.

Ideal candidates possess proven customer service experience, strong communication skills, and fluency in Norwegian. A valid EU passport or work permit is required, with a relocation package provided.