Remote Finnish-Speaking Fashion Customer Expert (Greece)

Mercier Consultancy Group; United States; Hybrid; USD 22,000 - 35,000; Full time

Benefits offered by this job

Monthly salary

Fully Paid Training

Health Insurance coverage

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is hiring a Finnish Speaking Zalando Customer Expert in Greece to support top European fashion retailer customers, providing premium service for online orders and inquiries.

You will advise on sizing, manage orders, returns, and collaborate with warehouses while embracing relocation support and a competitive monthly salary. Fluent Finnish and EU passport are mandatory; remote or office-based in Greece.

Qualifications

• Native or fluent Finnish (spoken and written) is mandatory.
• EU passport is required to work in the European Union.
• Experience in customer service or retail is a strong advantage.
• Excellent communication and fashion/e-commerce knowledge.

Responsibilities

• Act as the primary contact for online shoppers, resolving inquiries with premium service mindset.
• Manage order processing, tracking, and returns with accuracy.
• Provide fashion and sizing advice to Finnish-speaking customers.
• Handle complaints or delivery issues promptly to uphold brand standards.
• Collaborate with warehouse/logistics to ensure smooth operations.
• Maintain logs/reports of customer interactions for improvements.
• Stay updated on seasonal trends and promotions for customers.

Skills

Finnish language

Customer service

Communication skills

Retail experience

Tools

CRM software

Job description

Mercier Consultancy Group is hiring a Finnish Speaking Zalando Customer Expert in Greece to support top European fashion retailer customers, providing premium service for online orders and inquiries.

You will advise on sizing, manage orders, returns, and collaborate with warehouses while embracing relocation support and a competitive monthly salary. Fluent Finnish and EU passport are mandatory; remote or office-based in Greece.