Nordic Online Store Advisor - Norwegian Speaker

Mercier Consultancy Group; United States; Remote; USD 23,000 - 38,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation package (flight, transfer,

Health Insurance

Performance bonus

Job summary

Mercier Consultancy Group seeks a Norwegian-speaking Online Store Advisor to deliver world-class customer support for an international brand. You will handle inquiries via phone, email and live chat, assist with orders, returns, and payments, and help optimize the shopping experience for Norwegian-speaking customers.

Relocation to Bulgaria is offered, with training and growth opportunities. The role requires native or fluent Norwegian, strong communication skills, and a background in retail,

Qualifications

• Native or fluent Norwegian (spoken and written).
• Strong communication skills focused on retail customer service.
• Experience in retail, e-commerce, or client-facing roles is advantageous.
• Proficiency with digital platforms, CRM software, and standard office applications.

Responsibilities

• Provide exceptional customer support for an international retail brand via phone, email, and live chat.
• Assist customers with order tracking, returns, and inventory inquiries within the online store environment.
• Resolve complex consumer queries, ensuring high satisfaction across online and offline touchpoints.
• Maintain knowledge of the product catalog to offer personalized shopping recommendations to Norwegian-speaking clients.
• Process secure payments and manage account updates while adhering to data protection standards.
• Collaborate with internal departments to address logistics and delivery issues efficiently.
• Contribute to improvements in retail service standards by providing feedback on customer pain points.

Skills

Norwegian language

Retail customer service

Communication skills

Tools

CRM software

Office applications

Job description

Mercier Consultancy Group seeks a Norwegian-speaking Online Store Advisor to deliver world-class customer support for an international brand. You will handle inquiries via phone, email and live chat, assist with orders, returns, and payments, and help optimize the shopping experience for Norwegian-speaking customers.

Relocation to Bulgaria is offered, with training and growth opportunities. The role requires native or fluent Norwegian, strong communication skills, and a background in retail,