Danish-Speaking Zalando Customer Expert - Relocation Covered

Employers from Greece; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Training Provided

13th & 14th salaries

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is sourcing a Danish-speaking Zalando Customer Expert for Greece. You will provide high-quality support across online and offline retail channels, handling inquiries on orders, returns, and payments via phone, email, and chat.

Ideal candidates will be fluent in Danish, hold an EU passport, and enjoy fashion e-commerce. Relocation to Greece is fully supported with training and benefits, enabling a strong customer-centric experience.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Interest in the Retail (Online & Offline) industry and fashion e-commerce.
• Excellent communication skills and a customer-centric mindset.
• Comfortable navigating digital tools and providing support in a remote professional environment.
• Ability to relocate for this Danish Speaking Zalando Customer Expert position in Greece.

Responsibilities

• Act as a brand ambassador for Zalando, providing high-level support in Retail (Online & Offline).
• Assist customers with inquiries regarding online fashion orders, returns, and payment status via phone, email, and chat.
• Ensure an exceptional customer experience that aligns with industry-leading retail standards.
• Resolve complex issues regarding online retail transactions with professionalism and cultural sensitivity.
• Collaborate with internal teams to streamline communication for the Danish market.
• Maintain accurate records in the CRM system to monitor trends in customer behavior.
• Stay updated on the latest retail fashion collections and promotions to provide expert guidance.

Skills

Danish language

EU passport

Customer-focused

Remote-ready

Job description

Mercier Consultancy Group is sourcing a Danish-speaking Zalando Customer Expert for Greece. You will provide high-quality support across online and offline retail channels, handling inquiries on orders, returns, and payments via phone, email, and chat.

Ideal candidates will be fluent in Danish, hold an EU passport, and enjoy fashion e-commerce. Relocation to Greece is fully supported with training and benefits, enabling a strong customer-centric experience.