Northwest Regional Field Tech Service Specialist (Remote)

New Way Auto Group; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

New Way Trucks is seeking a Regional Technical Service Representative for the Northwest region. This full-time, remote role supports customers and dealers across the territory, diagnosing and resolving complex mechanical issues on class 6-8 truck equipment, with an emphasis on hydraulics, electrical systems, and Can‑Bus networks.

You’ll travel as needed, build lasting relationships, interpret drawings and specs, and provide on-site service and training.

Qualifications

• 5+ years of experience dealing with technical problems on class 6-8 truck equipment.
• Strong background working with mobile equipment.
• Familiar with Can-Bus networks.
• Experience with hydraulics (pumps/valves cylinders) along with electrical systems and controls.
• Ability to independently diagnose and resolve mechanical issues.
• Comfortable using diagnostic tools and technology.
• Ability to read and understand technical documentation.
• Strong communication and customer service skills.
• Valid driver’s license (CDL is a plus).

Responsibilities

• Diagnose, troubleshoot, and improve Garbage Truck Bodies and Systems.
• Make warranty decisions on behalf of New Way.
• Help dealers solve difficult technical problems on New Way bodies and systems.
• Provide on-site technical support to customers, dealers, and internal teams.
• Inspect equipment for maintenance, warranty, and upgrade needs.
• Identify recurring issues and help implement preventative solutions.
• Support dealer training, product demonstrations, and provide service education for dealers and customers as needed.
• Interpret technical drawings, schematics, and engineering specs.
• Perform scheduled and emergency maintenance if needed to keep customer equipment, company-owned equipment or dealer equipment operating efficiently.
• Build lasting relationships through professional, customer-first service.
• Become an expert in hydraulic and electrical systems and controls along with steel truck body structures.

Skills

Technical troubleshooting

Mobile equipment

Can-Bus networks

Hydraulics & electrical systems

Reading technical docs

Customer service

Tools

Diagnostic tools

Job description

New Way Trucks is seeking a Regional Technical Service Representative for the Northwest region. This full-time, remote role supports customers and dealers across the territory, diagnosing and resolving complex mechanical issues on class 6-8 truck equipment, with an emphasis on hydraulics, electrical systems, and Can‑Bus networks.

You’ll travel as needed, build lasting relationships, interpret drawings and specs, and provide on-site service and training.