Regional Technical Service Representative - Northeast Region

New Way Auto Group; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

New Way Auto Group is seeking a Regional Technical Service Representative for the Northeast Region. In this role, you will provide technical support for garbage truck systems, traveling within a designated territory.

The ideal candidate possesses over five years of experience dealing with class 6-8 truck equipment, strong troubleshooting skills, and a commitment to customer service. A valid driver's license is required; CDL is a plus.

Join us in driving innovation in refuse trucking and becoming part of a supportive, dynamic team.

Qualifications

• 5+ years of experience with class 6-8 truck equipment.
• Ability to independently diagnose mechanical issues.
• Familiar with Can-Bus networks.

Responsibilities

• Diagnose and troubleshoot garbage truck bodies and systems.
• Provide on-site technical support to customers and dealers.
• Help implement preventative solutions for recurring issues.

Skills

Troubleshooting technical problems

Strong communication skills

Customer service skills

Diagnosing mechanical issues

Using diagnostic tools

Tools

Hydraulic systems knowledge

Electrical systems knowledge

Job description

Regional Technical Service Representative - Northeast Region

Job Category: Engineering

Requisition Number: FIELD001069

• Posted : May 21, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote
United States

• Travel Required : Yes

Description

Let's Drive New Way Fearlessly Forward!

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting‑edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks.

Take Your Skills on the Road – Join a Team That Values Expertise

Are you a skilled Tech Service Rep who thrives on solving complex mechanical challenges and working independently? At New Way Trucks, we're looking for a skilled Tech Service Rep to deliver top‑tier service and support to our customers and dealer network across an assigned territory.

This is more than just a job—it’s a chance to work with industry‑leading equipment, build strong customer relationships, and play a key role helping our customers solve equipment problems.

What You’ll Do

• Diagnose, troubleshoot, and improve Garbage Truck Bodies and Systems
• Make warranty decisions on behalf of New Way
• Help dealers solve difficult technical problems on New Way bodies and systems
• Provide on‑site technical support to customers, dealers, and internal teams
• Inspect equipment for maintenance, warranty, and upgrade needs
• Identify recurring issues and help implement preventative solutions
• Support dealer training, product demonstrations, and provide service education for dealers and customers as needed
• Interpret technical drawings, schematics, and engineering specs
• Perform scheduled and emergency maintenance if needed to keep customer equipment, company‑owned equipment or dealer equipment operating efficiently
• Build lasting relationships through professional, customer‑first service
• Become an expert in hydraulic and electrical systems and controls along with steel truck body structures

What You Bring

• 5+ years of experience dealing with technical problems on class 6‑8 truck equipment
• Strong background working with mobile equipment
• Familiar with Can‑Bus networks
• Experience with hydraulics (pumps/valves cylinders) along with electrical systems and controls
• Ability to independently diagnose and resolve mechanical issues
• Comfortable using diagnostic tools and technology
• Ability to read and understand technical documentation
• Strong communication and customer service skills
• Valid driver’s license (CDL is a plus)

What to Expect

• Frequent travel required - you'll work where the action is
• You will have a high level of independence and autonomy
• You will be exposed to a wide range of equipment and real‑world challenges
• You will be expected to be flexible with your work scheduling based on service needs in the field
• You will live in a designated territory and will be responsible for that territory from a Tech Service standpoint

Why Join New Way Trucks?

• You will be working with a respected leader in refuse truck manufacturing market
• You will be a part of a team that values expertise, initiative, and problem solving
• You will expand your technical skills and career opportunities
• You will be a part of a supportive environment with ongoing learning and development

Ideal Candidate

You’re someone who:

• Enjoys working with dealers and customers to solve problems and provide hands‑on services in the field if needed—not sitting behind a desk
• Takes pride in solving problems others can’t
• Easily builds relationships and trust with dealers, customers and teammates
• Thrives in a fast‑paced, ever‑changing work environment

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job‑related duties as requested by their supervisor.

Travel Required

Yes .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.