Mobile Field Service Technician – Heavy-Duty Vehicle Tech

Rippling; Portland (OR); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical with HSA

Vision & Dental

Life insurance

Paid parental leave

401K match

Unlimited PTO

Company holidays

Job summary

Routeware, based in Portland, Oregon, is seeking a hands-on Hardware Installation Specialist to join our growing team. You will install computer and hardware components on large commercial trucks, diagnose issues, and support our field and technical teams.

Travel up to 70% of the time, with opportunities to work across North America. The role emphasizes strong communication, teamwork and a proactive approach to problem solving and customer service.

Qualifications

• Knowledge of basic tools, principles, and procedures for installing computer systems in heavy-duty vehicles.
• Solid track record of high-quality electronics installations.
• Experience with troubleshooting computer hardware and software.
• Ability to work with many stakeholders across departments and customers.
• Excellent verbal and written communication skills.

Responsibilities

• Install computer and hardware components on large commercial trucks.
• Troubleshoot installation issues in a timely and professional manner.
• Provide technical assistance to the Technical Support Team.
• Prepare customer shipments, including light in-house assembly, hardware configuration, data logging, and packing/shipping.
• Process RMAs.
• Efficient administration of paperwork and records.
• Unit repairs, both hardware and software, and communicate issues to developers.
• Other duties as assigned.

Skills

Troubleshooting hardware

Installation on heavy-duty vehicles

Team collaboration

Stakeholder communication

CRM software experience

Microsoft & Google Office

Tools

Salesforce CRM

Job description

Routeware, based in Portland, Oregon, is seeking a hands-on Hardware Installation Specialist to join our growing team. You will install computer and hardware components on large commercial trucks, diagnose issues, and support our field and technical teams.

Travel up to 70% of the time, with opportunities to work across North America. The role emphasizes strong communication, teamwork and a proactive approach to problem solving and customer service.