Regional Technical Service Representative - Northwest Region

New Way Auto Group; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

New Way Trucks is seeking a Regional Technical Service Representative for the Northwest region. This full-time, remote role supports customers and dealers across the territory, diagnosing and resolving complex mechanical issues on class 6-8 truck equipment, with an emphasis on hydraulics, electrical systems, and Can‑Bus networks.

You’ll travel as needed, build lasting relationships, interpret drawings and specs, and provide on-site service and training.

Qualifications

• 5+ years of experience dealing with technical problems on class 6-8 truck equipment.
• Strong background working with mobile equipment.
• Familiar with Can-Bus networks.
• Experience with hydraulics (pumps/valves cylinders) along with electrical systems and controls.
• Ability to independently diagnose and resolve mechanical issues.
• Comfortable using diagnostic tools and technology.
• Ability to read and understand technical documentation.
• Strong communication and customer service skills.
• Valid driver’s license (CDL is a plus).

Responsibilities

• Diagnose, troubleshoot, and improve Garbage Truck Bodies and Systems.
• Make warranty decisions on behalf of New Way.
• Help dealers solve difficult technical problems on New Way bodies and systems.
• Provide on-site technical support to customers, dealers, and internal teams.
• Inspect equipment for maintenance, warranty, and upgrade needs.
• Identify recurring issues and help implement preventative solutions.
• Support dealer training, product demonstrations, and provide service education for dealers and customers as needed.
• Interpret technical drawings, schematics, and engineering specs.
• Perform scheduled and emergency maintenance if needed to keep customer equipment, company-owned equipment or dealer equipment operating efficiently.
• Build lasting relationships through professional, customer-first service.
• Become an expert in hydraulic and electrical systems and controls along with steel truck body structures.

Skills

Technical troubleshooting

Mobile equipment

Can-Bus networks

Hydraulics & electrical systems

Reading technical docs

Customer service

Tools

Diagnostic tools

Job description

Regional Technical Service Representative - Northwest Region

Job Category: Engineering

Requisition Number: REGIO001223

• Posted : August 18, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote United States

• Travel Required : Yes

Description

Let's Drive New Way Fearlessly Forward!

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

Take Your Skills on the Road – Join a Team That Values Expertise

Are you a skilled Tech Service Rep who thrives on solving complex mechanical challenges and working independently? At New Way Trucks, we're looking for a skilled Tech Service Rep to deliver top-tier service and support to our customers and dealer network across an assigned territory.

This is more than just a job—it’s a chance to work with industry-leading equipment, build strong customer relationships, and play a key role helping our customers solve equipment problems.

What You’ll Do

• Diagnose, troubleshoot, and improve Garbage Truck Bodies and Systems
• Make warranty decisions on behalf of New Way
• Help dealers solve difficult technical problems on New Way bodies and systems
• Provide on-site technical support to customers, dealers, and internal teams
• Inspect equipment for maintenance, warranty, and upgrade needs
• Identify recurring issues and help implement preventative solutions
• Support dealer training, product demonstrations, and provide service education for dealers and customers as needed
• Interpret technical drawings, schematics, and engineering specs
• Perform scheduled and emergency maintenance if needed to keep customer equipment, company-owned equipment or dealer equipment operating efficiently
• Build lasting relationships through professional, customer-first service
• Become an expert in hydraulic and electrical systems and controls along with steel truck body structures

What You Bring

• 5+ years of experience dealing with technical problems on class 6-8 truck equipment
• Strong background working with mobile equipment
• Familiar with Can-Bus networks
• Experience with hydraulics (pumps/valves cylinders) along with electrical systems and controls
• Ability to independently diagnose and resolve mechanical issues
• Comfortable using diagnostic tools and technology
• Ability to read and understand technical documentation
• Strong communication and customer service skills
• Valid driver’s license (CDL is a plus)

What to Expect

• Frequent travel required - you'll work where the action is
• You will have a high level of independence and autonomy
• You will be exposed to a wide range of equipment and real-world challenges
• You will be expected to be flexible with your work scheduling based on service needs in the field
• You will live in a designated territory and will be responsible for that territory from a Tech Service standpoint

Why Join New Way Trucks?

• You will be working with a respected leader in refuse truck manufacturing market
• You will be a part of a team that values expertise, initiative, and problem solving
• You will expand your technical skills and career opportunities
• You will be a part of a supportive environment with ongoing learning and development

Ideal Candidate

You’re someone who:

• Enjoys working with dealers and customers to solve problems and provide hands‑on services in the field if needed—not sitting behind a desk
• Takes pride in solving problems others can’t
• Easily builds relationships and trust with dealers, customers and teammates
• Thrives in a fast‑paced, ever‑changing work environment

Ready to Apply?

If you’re ready to take your technical skills on the road and make a real impact, we want to hear from you.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Travel Required

Yes . This opportunity is 95% travel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.