Regional Field Support Technician & Training Lead (NW)

ABC-Companies; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Training and Professional Development

Career Growth Opportunities

Job summary

ABC Companies is seeking a Field Support Representative for the Northwest region, based in the United States. The role involves advanced diagnostic work, on-site repairs, and extensive travel across the Northwest to maximize vehicle uptime and product reliability.

You will train customers and internal teams, troubleshoot electrical, mechanical, HVAC, multiplex, and EV systems, and coordinate with dealers and coaches. A strong technician background and excellent communication are essential.

Qualifications

• High School Diploma or equivalent required; Associate/ Bachelor’s preferred.
• Strong diagnostic and repair experience in transportation or EV systems.
• Experience with electrical, HVAC, multiplex, and high-voltage systems.

Responsibilities

• Provide advanced technical support and diagnostics for ABC products.
• Perform on-site repairs and field service activities.
• Travel extensively within Northwest region, including occasional outside territory.
• Deliver technical training to customers and internal teams.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Technical training

Customer service

Root cause analysis

Communication skills

Time management

Project management

Diagnostic software

Attention to detail

Education

High School Diploma

College degree preferred

Tools

Cummins expertise

Detroit Diesel

Allison transmissions

Eberspächer systems

Multiplex CAN

Job description

ABC Companies is seeking a Field Support Representative for the Northwest region, based in the United States. The role involves advanced diagnostic work, on-site repairs, and extensive travel across the Northwest to maximize vehicle uptime and product reliability.

You will train customers and internal teams, troubleshoot electrical, mechanical, HVAC, multiplex, and EV systems, and coordinate with dealers and coaches. A strong technician background and excellent communication are essential.