Community Operations & Engagement Lead

The Little Gym of Englewood; Englewood (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Nest in Englewood, NJ is seeking an Assistant Manager to oversee day-to-day operations, welcome families, and create a warm, organized environment.

This role blends hospitality, operations, sales, and community building as you work with ownership to grow memberships, events, and partnerships.

If you are guest-focused, highly organized, and eager to help build a vibrant local family hub, we’d love to meet you.

Qualifications

• Experience in hospitality, retail management, children’s programming, events, fitness/wellness, community management, sales, or small business operations is a plus.

Responsibilities

• Open and oversee The Nest during regular operating hours.
• Manage daily drop-ins, member visits, reservations, and space capacity.
• Welcome families and help create a warm, friendly environment.
• Maintain an organized daily schedule of classes, events, meetups, and rentals.
• Help troubleshoot scheduling, booking, or customer experience issues.
• Make sure the space is ready for each day's programming.
• Assist with event setup and transitions throughout the day.
• Maintain and restock the coffee and beverage station.
• Monitor inventory and reorder coffee, paper goods, cleaning supplies, children’s supplies, and other operational necessities.
• Make sure everything families and staff need is readily available.
• Identify upcoming supply needs before we run out.
• Maintain a consistently clean, organized, and inviting space.
• Manage ongoing cleanup throughout the day.
• Ensure play areas, tables, bathrooms, back rooms, and shared spaces remain tidy.
• Coordinate deeper cleaning needs when necessary.
• Help reinforce family expectations around cleaning up after themselves and respecting the space.
• Help oversee children and families throughout the space while remembering that The Nest is a parent-present environment.
• Monitor capacity and ensure the space never becomes overcrowded.
• Identify potential safety concerns and address them immediately.
• Ensure toys, equipment, furniture, and play areas remain safe and properly maintained.
• Help enforce The Nest's policies in a friendly but confident manner.
• Serve as a day‑to‑day point of contact for instructors, vendors, community partners, and renters.
• Help coordinate schedules, room setup, arrival information, and programming needs.
• Maintain strong relationships with our growing network of local partners.
• Help identify new instructors, businesses, organizations, and brands that could be a great fit for The Nest.
• Help promote memberships, classes, events, parties, and programming.
• Speak confidently with prospective members and help explain the different ways families can use The Nest.
• Support membership sales and retention.
• Help develop partnerships with local businesses, schools, parent groups, instructors, and community organizations.
• Assist with social media content, flyers, event promotion, emails, and other marketing initiatives
• Identify opportunities to increase traffic, memberships, event participation, rentals, and revenue.

Job description

The Nest in Englewood, NJ is seeking an Assistant Manager to oversee day-to-day operations, welcome families, and create a warm, organized environment.

This role blends hospitality, operations, sales, and community building as you work with ownership to grow memberships, events, and partnerships.

If you are guest-focused, highly organized, and eager to help build a vibrant local family hub, we’d love to meet you.