North America Strategic Operations Lead

TikTok

New York (NY)

On-site

USD 108,000 - 209,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid holidays and time off

Job summary

TikTok's North America Global Business Marketing team is seeking a Strategic Operations Manager to act as the operational backbone for the region, removing cross-team friction and enforcing standards to ensure marketing initiatives deliver on business promises.

You will own all operational processes, SLAs, and cross-functional coordination, from budget governance to planning cycles, partnering with Strategy, Insights and Operations leads to scale frameworks and drive consistent execution across

Qualifications

4+ years of experience in business operations, marketing operations, program management, or strategy consulting.
Ability to translate strategy into repeatable operational practices.
Experience managing budgets, P&L and forecasting.
Strong cross-functional collaboration and communication.
Structured problem-solving mindset and execution focus.

Responsibilities

Optimize and standardize GBM operational processes and define SLAs.
Manage operational risk and compliance across NA.
Identify bottlenecks and drive continuous improvement.
Establish standardized playbooks for GBM teams.
Coordinate end-to-end cross-functional alignment between GBM, Sales, MSO, CST and global teams.
Own regional budget management and planning cycles.