Scaled Growth: Global Agency Ops Lead

TikTok; Los Angeles (CA); On-site; USD 116,000 - 209,000; Full time

Benefits offered by this job

401(k) savings plan with company match

Medical, dental, and vision insurance

Paid parental leave

Short-term and long-term disability

Job summary

TikTok is seeking a Global Agency Business Operations Manager for Scaled Growth in LA to bridge global leadership with the operations team and drive strategic initiatives. You will coordinate across regions, manage OKRs, and lead global forums while delivering timely reports and executive-ready materials.

The role requires strong project management, data analysis, and communication skills, with travel to support global initiatives.

Qualifications

• 5+ years of experience in project/program management, strategy, operations or related field.
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies.
• Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions.
• Global travel is required.

Responsibilities

• Serve as liaison between the global/regional leadership team and the global business operations team.
• Engage with team leaders in different regional and cross-functional stakeholders regarding global agency team OKR, planning, projects and meetings.
• Establish and manage global key forums, including routine Business Review Sessions, XFN alignment, OKR planning offsites, ad-hoc leadership meetings, etc.
• Build and optimize discussion framework and templates to drive effective discussion and execution.
• Proactively identify issues and areas for enhancements to provide value-added insights and lead/implement strategic initiatives.
• Support and represent the global head in cross-functional engagement by creating reports, organizing information, taking memos, updating spreadsheets and communications decks.
• Manage team calendar, budget and travel arrangements, providing admin support for the global head.
• Assist and support critical projects from leadership to implement effectively and efficiently.
• Work as culture ambassador for Global Agency Head to boost healthy culture and energize the team to implement initiatives.
• Anticipate needs, provide high-level executive administrative support and project management tasks.

Skills

Project management

Strategy

Operations

Communication

Data analysis

Global travel

Job description

TikTok is seeking a Global Agency Business Operations Manager for Scaled Growth in LA to bridge global leadership with the operations team and drive strategic initiatives. You will coordinate across regions, manage OKRs, and lead global forums while delivering timely reports and executive-ready materials.

The role requires strong project management, data analysis, and communication skills, with travel to support global initiatives.