North America Delivery Leader - SaaS Scale & Execution

Pigment; United States; Vor Ort; USD 210.000 - 320.000; Vollzeit

Zusammenfassung

Pigment, the AI-powered planning platform, is seeking a Head of Delivery – NAMER to lead regional professional services across North America, drive execution quality, and standardize delivery practices in a fast-scaling SaaS environment.

The role requires 10+ years in enterprise software delivery, strong leadership, forecasting discipline, and the ability to align cross-functional teams with customer outcomes; you will partner with AMER leadership to ensure predictable delivery and

Qualifikationen

• 10+ years in enterprise software delivery or Professional Services leadership.
• Experience leading managers and multi-level delivery teams.
• Proven success in scalable SaaS or consulting environments.
• Strong executive communication and stakeholder management skills.

Aufgaben

• Directly lead and develop Regional Professional Services Leads across NAMER.
• Establish performance expectations and accountability frameworks across the leadership team.
• Coach and develop Regional PS Leads to improve delivery performance, employee engagement, utilization management, and customer outcomes.
• Drive consistency in leadership practices, team management, talent development, and performance management across all regions.
• Own regional forecasting, capacity planning, and portfolio health.

Kenntnisse

Leadership

Delivery governance

Forecasting

Stakeholder management

Jobbeschreibung

Pigment, the AI-powered planning platform, is seeking a Head of Delivery – NAMER to lead regional professional services across North America, drive execution quality, and standardize delivery practices in a fast-scaling SaaS environment.

The role requires 10+ years in enterprise software delivery, strong leadership, forecasting discipline, and the ability to align cross-functional teams with customer outcomes; you will partner with AMER leadership to ensure predictable delivery and