NA Delivery Lead: AI-Driven Ops & Growth

Virtusa

Fremont (CA)

Remote

USD 140,000 - 210,000

Full time

11 days ago

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Job summary

Factor seeks a Delivery Manager to lead North America operations for a strategic embedded account. This senior leader will build delivery foundations, grow regional teams, and drive modernization including AI-enabled workflows.

The role blends hands‑on delivery with governance, process rigor, and client partnership to scale across a global model. Based in the United States with remote work across time zones and travel as needed.

Qualifications

8–12+ years of experience in delivery or account management within an agency or consultancy environment.
Experience building or scaling teams within complex client environments.
Proven success managing large, enterprise‑level accounts with forecasting, margin management, and resource planning.
Experience operating within multi‑region or globally distributed teams.
Demonstrated ability to build structure in ambiguous or early‑stage environments.
Strong executive presence with the ability to influence senior client stakeholders.
Collaborative leadership style in cross‑functional, matrixed environments.
Comfortable working remotely across time zones and traveling as needed.

Responsibilities

Establish and lead delivery operations for the North America region within the global embedded account.
Build and manage a cross‑functional team embedded within the client organization.
Define regional governance, workflows, communication rhythms, and performance expectations.
Serve as the primary escalation point for delivery challenges within North America.
Provide regular visibility into regional performance, staffing, risks, and revenue impact to agency leadership.
Partner with client stakeholders to align regional execution with global objectives.